Privacy Policy

Last updated: 24 September 2026

Gondwana Running respects your privacy. We collect and use personal information only where reasonably needed to respond to enquiries, provide coaching or event-related services, manage registrations and communications, and operate our website and business.

Information we collect

This may include your name, email address, phone number and information you choose to provide when contacting us, joining a mailing list, using coaching services or participating in an event. If you use our coaching services, this may also include training information and health-related information you choose to provide that is relevant to coaching, such as injury history or other information affecting your training. Our website may also collect basic technical and usage information through services such as Google Analytics.

How we use information

We use personal information to provide and improve our services, communicate with you, administer events and coaching, maintain business records and meet legal obligations. Health-related or training information provided for coaching is used only as reasonably necessary to provide and support that coaching service. We do not sell your personal information.

Email subscriptions and Mailchimp

We use Mailchimp to manage email subscriptions and send newsletters and other communications. If you subscribe, your name and email address may be processed and stored by Mailchimp on our behalf. Mailchimp is based in the United States and may process information in the United States and other countries through its service providers. You can unsubscribe at any time using the link included in our emails.

Where email tracking features are enabled, Mailchimp may also provide us with information about email delivery and engagement, such as whether an email was opened or a link was clicked.

Contact forms

Our website uses WordPress and Jetpack to process contact form enquiries. Information submitted through a form is stored with our website and sent to the relevant Gondwana Running email address so we can respond. Our website may also use automated spam-prevention services such as Akismet, which may process technical information associated with a submission.

Cookies and analytics

Our website may use cookies and similar technologies to operate the site, understand how it is used and improve our services. This may include analytics services such as Google Analytics. You can control cookies through your browser settings, although some website features may not operate as intended if cookies are disabled.

Third parties and security

We may use trusted service providers to operate our website, communications, analytics, coaching or event systems. Those providers may process information on our behalf, including outside Australia. We take reasonable steps to use reputable providers and protect the information we hold, but no online service or data transmission can be guaranteed to be completely secure.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records and meet legal obligations. When information is no longer reasonably required, we take reasonable steps to delete or de-identify it where appropriate.

Access, correction and privacy complaints

You can contact us to ask about, access or request correction of personal information we hold about you, or to raise a privacy concern or complaint, by emailing hello@gondwanarunning.com. We will consider your request or complaint and respond within a reasonable period.

If you are not satisfied with our response to a privacy complaint, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

Gondwana Running · Coffs Coast, NSW, Australia.